Returning an unwanted item? We understand! Skincare isn’t a ‘one size fits all’, and while we try our hardest to tailor a regime to best suit your skin and its needs, we accept that sometimes it might just not be right for you - and this is why we accept returns for free! Returns are subject to the rules below, including rules about fair use. None of these rules affect your rights!
As per our 30 day money back guarantee, please get in touch with customer service if you are wanting to return your products, so that we are aware and can help in any way. If you return all of the products from your order (or as discussed with our customer service team), we’ll give you a full refund by way of the original payment method.
We aim to refund you within 7 days of the item being delivered to our office. Depending on the method of original payment, refunds can take between 3 - 14 business days to process.
If you request a refund for an item during the above time frames but you are unable to return the products to us for any reason, again please get in touch with us - but any refund will be at our discretion.
After the 30 days? Please get in contact with customer service. Unless previously discussed and approved by our team for a valid reason, we are happy to provide you with a credit note in lieu of a refund.
Items are your responsibility until they are delivered to us, so please make sure they’re packed up securely!
As the parcel remains your responsibility until it arrives at our office, please ensure that you get proof of postage (i.e. a tracking number) in case you need to contact us about your return.
If we do notice an unusual, multiple or suspicious pattern of returns or re-delivery activity, we hold the right to refuse refund in these cases. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
Please note, if you return products for a refund that have not been discussed with the customer service team as being returned (i.e. from previous orders from outside of the 30 day returns) we reserve the right to refuse refund on these items.